Sales F.A.Q

See our getting started guide, contact us or sign up for a free trial to get started on our WhiteLabel Tracking platform

Less than 30 mins, you have full control to customize the platform yourself.
Simply sign up for a free trial, and load credit to your account to remove the trial message.

There are a few optional steps like adding your smtp email details, SMS provider setup if you want to send SMS alerts/commands, but we’re available to help guide you through the process.

Yes, this is one of our unique selling points, we offer realtime alerts and reporting based on the speed the asset is travelling and the posted road speed limit of the road. From a platform perspective, this feature is very difficult to provide at scale and is why most providers do not offer these realtime alerting & reporting features.

Speeding is one of the biggest causes of vehicle crashes and fatal accidents,

Using a max speed limit of 70mph/110kph is useless when the vehicle is travelling on a 30mph/50kph road.

Using our road speed limit feature you can monitor which drivers are breaking the law and putting others at risk, and this all goes into our driver score algorithm to see which drivers are a problem.

Yes, one of the core principals of our platform is for you to run the system under your own domain name. That way ensuring the white-label aspect of our product.

This is entirely dependant on the configuration of your hardware.

Our web-app updates your screen with the latest data instantly using push technology, we do not refresh our screen every 60 seconds like many providers.

For device config, we usually recommend setting the devices to report as follows:

Ignition or motion is on:
every 30 secs / 500 metres / speed change > 10kph / when angle / heading changes by more than 25 degrees.

Ignition or motion is off: every 1hr.

Please keep in mind the more the device reports, the higher your sim card costs will be.

These can be received in 4 ways:

1. “On-Screen Notifications”  – when you login to the app on your computer, a small popup will show anywhere in the app

2. Email notification

3. SMS notification to your mobile device.

4. Push notifications on your mobile device / computer.

Yes, all account activations include a HTTPS SSL.

Everyone gets access to the WhiteLabel Tracking Premium maps. If you want to use Google maps, an additional cost applies per asset.

We also support other mapping providers such as OSM, Mapbox etc.

We already support the popular SMS gateways such as twilio etc

We can also integrate your desired SMS gateway on request.

We have a long list of providers to choose from, so please check with us on which suppliers are cost effective in your region

Yes you have full control to enter these details on the platform, your customers will get emails from your desired email account.

If you will be sending lots of emails, please consider a bulk email provider like sendgrid, mail gun etc.

Yes, we have a fully documented API, many of our customers have been using this since 2018.

Yes, your admin section has a “sub-resellers” section which gives you full control to create a sub-reseller under your control, you can optionally override your theme, branding and URL so their account looks unique.

The platform runs on 70+ servers, the architecture is designed to run in the cloud, we dont currently offer an on premise version due to expensive 3rd party licence costs, but plan to offer this in the future, you will need a minimum of 5 servers to run the platform when this is available.

Certainly, most of our road map comes from our existing customers, and we have a great working relationship with them. 

If the feature you suggest is on our roadmap/a good idea, and will benefit all our customers we will not charge for this, if the feature is very custom for you, we will charge for this request.
If you can’t wait for the feature to be developed, you can pay a small fee to push it to the top of the list.

Moving asset from another provider can seem daunting, We will hand hold you through this process and support you to make sure its seemless.  We even have a batch import section in the admin screen, simply upload an excel file in the correct format and it will do the rest for you, please get in touch for help.

The application was designed to run in your device’s web browser. This means that the software will be accessible to you regardless of your location, computer, or mobile device. 

If you dont want to use the phone/tablet browser, please see the mobile apps section for more details if you want to access the platform from an app.

Yes, our system is multi-lingual. We already include English, French, Spanish, German, Polish, Brazilian Portuguese etc. If a language is not already on the system it can be added on request, we can send you a translation file for your review before publishing

Any modern browser such as chrome, edge, firefox etc

It is more cost effective to buy your devices/sim cards direct, we can help connect you with the right supplier if needed.

Yes, provided an alert is setup for this and your account has been set to receive an “On-Screen Notification” for it, you will hear a siren alert.

Yes, you have fully control over your branding, please visit the helpdesk, and view the getting started section for instructions

Yes, on our system you can set up location, no-go, keep-in and route zones.
You can also set speed limits in a location zone, and set alerts for when someone is approaching a location zone.

Note: Location zones are usually small zones like office, home etc, and should not be large areas like towns.

Yes our system is very powerful and includes all the featurtes you’d expect to find in a fleet management platform. Including alerts, geo-zones, trip replay and much more.

However, the platform adapts based on the type of asset you select, so static assets, hand held trackers, IoT devices etc will show data relevent to the context.

Yes, our system is definitely suitable for security companies as it includes many security-based features. Including, remote immobilisation, alert notifications and incident report/comment section which has an audit trail.

The platform has been designed to be context aware, and will change  the user interface based on what device type you are viewing.

Whether its a:
Portable tracker –  person, dog, wildlife animal
Static asset – generator, shop drinks fridge, kiosk etc
Vehicle – earth moving, truck, car, motor bike, electic vehicle etc
Movable asset – box, portable traffic light, container etc
IoT device – weather station, energy monitoring, BMS
etc

The system will adapt based on the asset type and display relevent data and information

You can strip down the platform to only show certain features for your users.

Head over the admin section / roles and permissions, and create a custom role, simply tick which items you want to show, and assign the user to this role.

This way the user will only be presented with a relevent set of features, you can optional further strip back the mobile app view for the same user, the desktop view could have more features shown, and the mobile app has less features – this is all within your control.

Some of our customers use custom roles as a way to upsell more features to their clients, and create more revenue.